Contact (call) center service AI

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Here is the key information for the supplier about the procurement “Contact (call) centre service” (ID: 4984039):

Procurement object

  • What is being purchased: Contact (call) centre services for five Klaipėda municipality companies/institutions (AB “Klaipėdos vanduo”, AB “Klaipėdos energija”, UAB “Klaipėdos regiono atliekų tvarkymo centras”, VšĮ “Klaipėdos keleivinis transportas”, UAB “Klaipėdos paslaugos”).
  • Main requirements: Provision of consultations by phone, making outgoing calls, recording voice messages, IVR (interactive voice response) services, administration of online…
     
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10 priedas_sutarties projektas.zip

1.1. TS Priedas Nr. 1 Skambučių kokybės vertinimo metodologija.pptx

1.2. TS Priedas Nr. 2 Kokybės vertinimo lentelė.xlsx

1 priedas_Terminai.pdf

2 priedas_techninė specifikacija_Skambučių centro paslaugos.pdf

3 priedas_Pašalinimo pagrindai.pdf

4 priedas_Kvalifikaciniai reikalavimai.pdf

5 priedas_EBVPD.zip

6 priedas_Pasiūlymo forma.docx

7 priedas_Pasiūlymo vertinimo kriterijai.pdf

8 priedas_Tiekėjo deklaracija.docx

9 priedas_Tiekėjo deklaracija.docx

Bendrosios sąlygos.pdf

Bendrosios sutarties sąlygos.docx

c4t_10234221_1.xml

espd-request.pdf

espd-request.xml

Pirkimo dokumentai skambučių centras.zip

README.txt

Specialiosios sąlygos.pdf

Sutarties specialiosios sąlygos_10-30.docx

TS priedai.zip

Buyer contracts

Main information

Procurement number
10234221
Procurement type
Open competition
Deadline
Published date
Value
N/A
Procurement object type
N/A
Buyer
AB Klaipėdos vanduo (PV)
Description
Procurement categories
79342320 - Customer-care services
79511000 - Telephone operator services
79512000 - Call centre

Other information

Procurement summary link
4984039, 1002/2359/4984039
Deadline for submission of tenders (days/hours)
N/A
Name of the contracting authority
AB Klaipėdos vanduo (PV)
Name
Contact (call) center service
PV Procurement Unique ID
N/A
Proposal evaluation criteria (the selected evaluation criterion will apply to all procurement parts/categories)
Kaina/Sąnaudos
Description
Contact (call) center service.
Procurement object type
service
SPK category
N/A
Directive
2014/24/ES (Classic)
Procurement method
Open tender
Contract type (once a contract type is selected, it will apply to all procurement parts)
Purchase contract
CPV codes
79342320
Contact person
Eglė Brusokienė
Determination of the winner for each object
No
E. creation of auctions
No
NUTS codes
LT
Estimated value (EUR)
N/A
Above or below the international procurement value threshold
Above
Deadline for submission of tenders or requests to participate in procurement
Deadline for sending invitations
N/A
Deadline for submitting requests for clarifications
26/11/2026 00:00
Uploading documents with explanations
Yes
Date of familiarization with the proposals
Allow suppliers to express interest in the system
Yes
The procurement is divided into Part(s) (DPS - into categories)
No
Duration of the contract in months or years, excluding extensions
13 months
Validity period of the offer in days or months
90 days
EU funding
No
Alternative proposals are permitted
No
Date of publication and/or invitation
TED links to published notices

https://ted.europa.eu/udl?uri=TED:NOTICE:771027-2026:TEXT:LT:HTML

Date of determining the winner
N/A
Notice language
LT
Number of persons familiarizing themselves with the proposals
One

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