Market consultation for the procurement of software installation and support services for the service management system AI

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Here is the key information for suppliers, prepared based on the provided documents:

Procurement object

  • What is being purchased: Software installation and maintenance services for a Service Management (SM) system.
  • Main technical requirements:
    • The solution must be compatible with ITIL v4/v5 practices (a compliance certificate is required, e.g., PeopleCert ITIL ATV, PinkVerify or ISO/IEC 20000).
    • The solution must be installed and in use in at least 2 organizations in Lithuania…
       
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Note: This is preliminary information. For accuracy, please review all procurement documents.
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0 Kvietimas suteikti rinkos konsultaciją.docx

1 priedas Klausimai rinkos konsultacijos dalyviams.docx

2 priedas Technine specifikacija (projektas).docx

3 priedas_Tiekėjo techninio ir profesinio pajėgumo reikalavimai.docx

Rinkos konsultacijos dokumentai.zip

Specifikacijos 1 priedas Numatomų įsigyti paslaugų kiekiai .docx

Specifikacijos 2 priedas Uzklausu ir incidentu_tvarka_2016.docx

Specifikacijos 3.1 priedas IT_KV tvarka_2 priedas.docx

Specifikacijos 3.2 priedas IT_KV tvarka_3 priedas.docx

Specifikacijos 3 priedas IT keitimų valdymo tvarkos aprašas 2021.docx

Specifikacijos 4 priedas Paslaugų lygio valdymo tvarkos aprašas 2016.docx

Specifikacijos 5 priedas Grafinis_stiliaus_vadovas_2024.pdf

Buyer contracts

Main information

Procurement number
10307835
Procurement type
Market Consultation
Deadline
Published date
Value
N/A
Procurement object type
N/A
Buyer
Valstybinio socialinio draudimo fondo valdyba prie Socialinės apsaugos ir darbo ministerijos
Description
Procurement categories
72261000 - Software support services
72263000 - Software implementation services
72267000 - Software maintenance and repair services

Other information

Name
Market consultation for the procurement of software installation and support services for the service management system
Name of the contracting authority
Valstybinio socialinio draudimo fondo valdyba prie Socialinės apsaugos ir darbo ministerijos
Market consultation unique ID
N/A
Status
Submission of Tenders
Description
Aim to prepare for the procurement of software installation and support services for the Service Management System
Procurement object type
service
CPV codes
72261000
NUTS codes
LT
Estimated value (EUR)
N/A
Deadline for submission of tenders
Uploading documents with explanations
Yes
Multiple proposals may be submitted
No
Allow suppliers to express interest in the system
Yes

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