Here is the analyzed information prepared based on the provided documents:

Procurement Object

• What is being purchased: Contact center software and related services (CPV code: 48510000).
• Main technical requirements:
  • Capacity: At least 130 agent workstations (with the possibility to expand to 500) and 30 supervisor workstations (with the possibility to expand to 50).
  • Functionality: Unified platform for inbound/outbound calls, email, web chat, callback, co-browsing, SMS, and mobile app inquiries.
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