Here is a summary of the relevant information based on the provided procurement documents:

Procurement Subject

• What is being purchased: ‘Mobis’ and ‘Pikas’ software rental and maintenance services.
• Key requirements:
  • Software monitoring, maintenance, and service.
  • Response time: for critical errors – up to 5 hours (during working hours) or up to 24 hours (outside working hours); for minor errors – up to 10 calendar days.
  • Services provided remotely, with…
     
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