Here is the key information for the supplier, based on the provided procurement documents: ### Procurement Object * What is being purchased: Development and maintenance services for KONTO and BONUS software. * Key requirements: * Services include software support, bug fixing, ensuring system compatibility, user consultation, and updates. * The supplier must ensure 99% service availability per year. * Strict response and resolution times are set based on incident priorities (from 2 hours for response…
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