Procurement of maintenance, update, and consulting services for the payroll accounting software 'STEKAS-ALGA' AI

Here is the most important information regarding the procurement, prepared based on the provided documents: # Procurement Object * What is being purchased: Maintenance, update, and user consulting services for the ‘STEKAS-ALGA’ payroll accounting software. * Key requirements: * The supplier must resolve software operational disruptions (incidents) and correct data entry errors. * Incidents are classified as critical, major, and other, for which strict response (up to 4–24 hours) and resolution deadlines are set. *…
 
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