This information is intended for market consultation regarding the procurement of Genesys system maintenance services. # Object of procurement * What is being purchased: Genesys Cloud contact center system license rental, implementation services, integration with IT systems, data migration, development, maintenance, and support services. * Key technical requirements: * The system must be a cloud-based solution. * Supported channels: inbound calls, call-back, outbound campaigns, email, chat, SMS. * Multi-tenant architecture required, integration with Ignitis systems…
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