The following is a summary of information for suppliers regarding the market consultation conducted by AB Lietuvos paštas concerning the rental and development of a Contact Center Management System (CCMS).

Subject of the Procurement

• What is being purchased: Rental of a Contact Center Management System (CCMS) (including virtual assistant / chatbot) and its development services.
• Main technical requirements:
  • The system must be Cloud SaaS-based, with data storage in the EU.
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