Airbus product support

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Procurement Object

  • What is being procured: Airbus product support (maintenance contract for Airbus TETRA system).
  • Main technical requirements, features:
    • The service must include at least the following modules: Service Desk (8x5 Central, CRM tool, SLO classic solution), Remote Access, E-technical Support (documentation, information, link to CRM), Emergency Service (24x7 for critical/urgent requirements, 30 min response time, 6 h restoration with remote access), Hardware Repair Service (delivery time max 42 calendar days,…
       
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292446.zip

Annex 11 SMIT General Terms and Conditions of contracts for services.pdf

Appendix 1 Public contract draft.pdf

Appendix 2 Technical description.pdf

Invitaton to tender .pdf

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