KIK IT Maintenance Service Procurement AI

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Procurement Object

  • What is being procured: Provision of IT system maintenance service, support service, and backup service for KIK, as well as configuration and implementation of new systems if necessary.
  • Main technical requirements, features:
    • Basic Service: 24/7 automatic central monitoring, ensuring daily backup operations, regular checks, Helpdesk telephone support (in Estonian, max 15 min waiting time Mon-Fri 8:00-18:00).
    • IT Maintenance Service: Ensuring the reliability of IT systems and equipment daily…
       
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291493_ESPD_v2.0_laiendatud.xml

291493_hankepass_taiendavate_selgitustega.pdf

291493_hindamiskriteeriumid.pdf

291493_vastavustingimused.pdf

291493.zip

hankelepingu lisa_andmetöötluse leping.docx

Lepingu projekt_2025.docx

Lisa_2_Serverid_2025.xlsx

Nõuded meeskonna haridusele ja kogemusele_2025.docx

Pakkumuse esitamise ettepanek.docx

Pakkumuse maksumuse vorm_2025.xlsx

Tehniline kirjeldus 2025.docx

Tehnilise kirjelduse Lisa 1 IT turbe nõuded pakkujale_2025.docx

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