Procurement of IT workplace support services in institutions managed by Harku Rural Municipality Government AI

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Procurement Object

  • What is being procured: Procurement of IT workplace support services in institutions managed by Harku Municipality Government.
  • Main technical requirements, features:
    • The service must be periodically performed.
    • Support services must include remote management (offsite) and on-site support.
    • Priorities and resolution deadlines (SLA):
      • Critical issue (significantly disrupts business process): Response within 1 hour, resolution within 2 hours (at the workplace) or 3 hours (standard workplace). On-site arrival…
         
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290530_ESPD_v2.0_laiendatud.xml

290530_hankepass_taiendavate_selgitustega.pdf

290530_hindamiskriteeriumid.pdf

290530_vastavustingimused.pdf

290530.zip

Hankeleping.docx

Lihthankemenetluse kord.docx

Pakkumuse maksumuse esildis.xlsx

Tehniline kirjeldus.docx

TK Lisa 1 Töökohtade tarkvara.docx

TK Lisa 2 Töökohtade paiknemine.docx

TK Lisa 3 SLA ja standardsete pöördumiste lahendamine.docx

Vastavuse dokument spetsialistid.docx

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