Microsoft Product Support and Consulting Services AI

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Subject of the Procurement

  • What is being procured: Microsoft product support and consulting services.
  • Main technical requirements, features:
    • The service must cover all of the Procuring entity’s Microsoft cloud (Online Services) and on-premise services, including hybrid environments.
    • Reactive support (incident response) and proactive support (consulting, configuration reviews, risk analysis compilation, improvement recommendations).
    • Response time requirements (Table 1):
      • Incident (business-critical downtime): up to 2 hours.
      • Question/Consultation (general information…
         
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302770_hindamiskriteeriumid.pdf

302770_korvaldamise_alused_ja_kvalifitseerimistingimused.pdf

302770_vastavustingimused.pdf

302770.zip

Avaldus hanke menetlusel osalemiseks.docx

Detailse maksumuse vorm.xlsx

Eetikakoodeks.pdf

Hankelepingu projekt.pdf

Juhised pakkujale.pdf

lsikuandmete töötlemise kokkulepe.pdf

Tehniline kirjeldus.pdf

TTO nõuded.pdf

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