Subject of Procurement

• Procured item: Call center services.
• Main technical requirements, features:
  • Services must be provided on working days from 8:00 to 17:00 without a lunch break.
  • Continuous service provision must be ensured (failures resolved within 2 hours maximum).
  • Real-time statistics monitoring and historical statistics accumulation must be ensured.
  • An IVR system with the ability to record, change, and broadcast messages must be implemented.
  • Redundant systems (internet,…
     
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