Object of Procurement

• What is being purchased: Maintenance and servicing services for the Document Management System (DMS) “Avilys”.
• Key technical requirements, features:
  • Services include stable and quality system support, timely incident and query resolution, and continuous system improvement and modernization.
  • A critical error must be resolved within 8 working hours from its registration.
  • A non-critical error must be resolved within 32 working hours.
  • Questions/queries must be answered within…
     
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