DRAFT TECHNICAL SPECIFICATION FOR THE PROCUREMENT OF SPOC MAINTENANCE SERVICES (PPR-143) AI

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Subject of Procurement

  • What is being procured: Maintenance services for the SPOC (Single Point of Contact) infrastructure.
  • Key technical requirements, features:
    • Maintenance covers test and production environments.
    • Services include: diagnosis of software and hardware faults, deployment of updates and fixes, preparation of documentation, user consultation.
    • System recovery times (SLA):
      • Response time: not more than 1 hour from fault registration.
      • Partial functionality restoration time: **not more than 4…
         
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