Subject of Procurement

• What is being procured: Telephony connection and call center services, including:
  • Public telephone connection services (network access, national and international services).
  • Virtual Private Branch Exchange (PBX) service (configuration, management, maintenance).
  • Call Center Management System (CCMS) service (licenses, IVR creation, call recording).
  • System deployment and migration (transfer of existing numbering and IVR schemes without connection interruption).
  • Support services (hybrid infrastructure servicing, troubleshooting).
  • Additional fixed line…
     
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