Subject of Procurement

• Procured: Maintenance, support, and development services for the NPNAVIS information system.
• Main technical requirements, specifics:
  • Services must ensure the stable, secure operation of NPNAVIS throughout the entire contract validity period.
  • Technical maintenance and support include error analysis and resolution, updates, performance monitoring, technical consultations, and preventive measures.
  • Incident response and resolution times (SLA) (Critical, Major, Normal) are strictly defined (e.g., Critical Incident: 1 hr response, 3…
     
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