Contact center system assurance and maintenance services AI

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Here is the most important information for the supplier about the procurement “Contact Center System Assurance and Maintenance Services”:

Procurement object

  • What is being purchased: Technical support, warranty, installation, operational assurance and maintenance services of the contact center system manufacturer, as well as user training services.
  • Main technical requirements:
    • The system must ensure functionality for 7 consultants at the same time.
    • The supplier must provide 30 SIP signaling call channels…
       
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c4t_10330185_1.xml

Pirkimo sąlygų 3 priedas Kontaktų centro VS TS_2026.docx

Pirkimo sąlygų 4 priedas_Pasiūlymo forma_Kontaktų centro priežiūra.docx

Pirkimo sąlygų 5 priedas Sutartis_KC paslaugos.docx

Skelbiamos apklausos bendrosios_2026_10_19.docx

Skelbiamos apklausos specialiosios_2026-10-19.docx

Buyer contracts

Main information

Procurement number
10330185
Procurement type
Survey announced
Deadline
Published date
Value
N/A
Procurement object type
N/A
Buyer
Asmens su negalia teisių apsaugos agentūra prie Lietuvos Respublikos SADM
Description
Procurement categories
79510000 - Telephone-answering services
64210000 - Telephone and data transmission services
72261000 - Software support services

Other information

Procurement summary link
3733357, 1002/2783/3733357
Deadline for submission of tenders (days/hours)
Name of the contracting authority
Asmens su negalia teisių apsaugos agentūra prie Lietuvos Respublikos SADM
Name
Contact center system assurance and maintenance services
PV Procurement Unique ID
N/A
Proposal evaluation criteria (the selected evaluation criterion will apply to all procurement parts/categories)
Kaina/Sąnaudos
Description
The contracting authority intends to procure contact centre system assurance and maintenance services. The requirements for the procurement object are set out in the annex to the special procurement conditions [Annex 3].
Procurement object type
service
SPK category
N/A
Directive
National basis
Procurement method
Announcement of a survey
CPV codes
79510000
Determination of the winner for each object
No
E. creation of auctions
No
NUTS codes
N/A
Estimated value (EUR)
N/A
Above or below the international procurement value threshold
Below
Deadline for submission of tenders or requests to participate in procurement
Deadline for sending invitations
N/A
Deadline for submitting requests for clarifications
05/11/2026 17:00
Uploading documents with explanations
Yes
Date of familiarization with the proposals
Allow suppliers to express interest in the system
Yes
The procurement is divided into Part(s) (DPS - into categories)
No
Duration of the contract in months or years, excluding extensions
12 months
Validity period of the offer in days or months
90 days
EU funding
No
Alternative proposals are permitted
No
Date of publication and/or invitation
TED links to published notices

Date of determining the winner
N/A
Notice language
LT
Number of persons familiarizing themselves with the proposals
One

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